Part 2 TQM Paper

Title: The Library Management System of Far Eastern University

Background of the Study: 

Definition:

A library is a collection of sources, resources, and services, and the structure in which it is housed; it is organized for use and maintained by a public body, an institution, or a private individual. In the more traditional sense, a library is a collection of books. It can mean the collection, the building or room that houses such a collection, or both. The term “library” has itself acquired a secondary meaning: “a collection of useful material for common use,” and in this sense is used in fields such as computer science, mathematics, statistics, electronics and biology.(Wikipedia, 2010)

 The FEU Library

Overview:

The FEU Library is an academic library which serves an institution of higher learning for such a university . This type library serves two complementary purposes:

(1) to support the school’s curriculum

 and

(2)to support the research of the university faculty and students.

The support of teaching requires material for class readings, and for student papers. In the past, the material for class readings, intended to supplement lectures as prescribed by the instructor, has been called reserves. In the period before electronic resources became available, the reserves were supplied as actual books or as photocopies of appropriate journal articles. Traditionally, one copy of a book was made available for each 10 students — this is practical for large classes only if paperback copies are available, and the books reused from term to term.

Academic libraries must decide what focus they take in collecting materials since no single library can supply everything. When there are particular areas of specialization in academic libraries these are often referred to as niche collections. These collections are often the basis of a special collection department and may include original papers, artwork, and artifacts written or created by a single author or about a specific subject.

Vision

The FEU Library aims to be the center of excellence in providing knowledge and quality information, and in support of the College’s commitment to produce quality individuals in the field of Engineering and Information Technology.

Mission

The mission of the FEU Library is to provide service and develop a collection that will support the instructional, curricular, research and industry needs of the College.

Goal

To provide a dynamic environment of academic learning among the students, faculty and employees, by utilizing information technology, bibliographic management, and efficient library service in the dissemination of information resources.

Core Values

We are committed to

INNOVATION: While respecting current practices, the Library also strives for innovation. We value not just the new, but that which is new and better.

COMMUNICATION: The Library understands that the unrestricted, effective, and frequent exchange of ideas, information, and experience is absolutely necessary for the realization of our vision and the achievement of our goals.

COLLABORATION/TEAMWORK: The Library believes in collaboration and teamwork, both within and outside of its formal structure. Working together, we gain strength and find solutions; we are more than the sum of our parts. POSITIVE ATTITUDE: The Library believes that a positive attitude will enhance the library experience. We will achieve a positive attitude by supporting the Library’s mission, finding enjoyment and satisfaction in our work, and being empathetic toward others.

Organization:

The FEU Library has materials arranged in a specified order according to a library classification system, so that items may be located quickly and collections may be browsed efficiently. Some libraries have additional galleries beyond the public ones, where reference materials are stored. These reference stacks may be open to selected members of the public. Others require patrons to submit a “stack request,” which is a request for an assistant to retrieve the material from the closed stacks.

The FEU Library is broken down into departments staffed by librarians.

  • Circulation - Handles user accounts and the loaning/returning and shelving of materials.
  • Collection Development - Orders materials and maintains materials budgets.
  • Reference - Staffs a reference desk answering user questions (using structured reference interviews), instructing users, and developing library programming. Reference may be further broken down by user groups or materials; common collections are children’s literature, young adult literature, and genealogy materials.
  • Technical Services - Works behind the scenes cataloguing and processing new materials and deaccessioning weeded materials.
  • Stacks Maintenance - Re-shelves materials that have been returned to the library after patron use and shelves materials that have been processed by Technical Services. Stacks Maintenance also shelf reads the material in the stacks to ensure that it is in the correct library classification order.

Thus, the office hours are the following:

Monday - Friday

7:00 A.M. - 7:00 P.M.

Saturday

8:00 A.M. - 5:00 P.M

The FEU Library Management System:

Basically, tasks in library management include the planning of acquisitions (which materials the library should acquire, by purchase or otherwise), library classification of acquired materials, preservation of materials (especially rare and fragile archival materials such as manuscripts), the deaccessioning of materials, patron borrowing of materials, and developing and administering library computer systems. More long-term issues include the planning of the construction of new libraries or extensions to existing ones, and the development and implementation of outreach services and reading-enhancement services (such as adult literacy and children’s programming).

In the past couple of years, more and more people are using the Internet to gather and retrieve data. The shift to digital libraries has greatly impacted the average person’s use of physical libraries. Between 2002 and 2004, the average American academic library saw its overall number of transactions decline approximately 2.2%. Libraries are trying to keep up with the digital world and the new generation of students that are used to having information just one click away. For example, The University of California Library System saw a 54% decline in circulation between 1991 to 2001 of 8,377,000 books to 3,832,000.

These facts might be a consequence of the increased availability of e-resources. In 1999-2000, 105 ARL university libraries spent almost $100 million on electronic resources, which is an increase of nearly $23 million from the previous year.A 2003 report by the Open E-book Forum found that close to a million e-books had been sold in 2002, generating nearly $8 million in revenue. Another example of the shift to digital libraries can be seen in Cushing Academy’s decision to dispense with its library of printed books — more than 20,000 volumes in all — and switch over entirely to digital media resources.

One claim to why there is a decrease in the usage of libraries stems from the observation of the research habits of undergraduate students enrolled in colleges and universities. There have been claims that college undergraduates have become more used to retrieving information from the Internet than a traditional library. As each generation becomes more in tune with the Internet, their desire to retrieve information as quickly and easily as possible has increased. There is no doubt that finding information by simply searching the Internet is much easier and faster than reading an entire book. In a survey conducted by NetLibrary, 93% of undergraduate students claimed that finding information online makes more sense to them then going to the library. Also, 75% of students surveyed claimed that they did not have enough time to go to the library and that they liked the convenience of the Internet. While the retrieving information from the Internet may be efficient and time saving than visiting a traditional library, research has shown that undergraduates are most likely searching only .03% of the entire web.The information that they are finding might be easy to retrieve and more readily available, but may not be as in depth as information from other resources such as the books available at a physical library.

Policies:

The policies of the FEU Library include the guidelines about the following:

  • Authorized Users
  • Library ID
  • Access to the Collection
  • General Borrowing Policies (For Students)
  • Guidelines for Scholars Book Usage Privilege
  • General Borrowing Policies (For Associates)

    Authorized Users

    • Bonafide students of FEU-East Asia College
    • Bonafide members of the academic community
    • Visiting users with referral letters
    • Alumni

    Library ID

    The library card is required in borrowing and returning of library materials. A library card is valid only for 1 term, renewable every term. In securing for a library card, the student submits to the circulation Desk the following:

    • Certificate of Registration
    • 1X1 recent ID Picture
    • Accomplished Library Card Application Form

    Application for library card is accepted only within the first 2 months of every term. Loss for library card should be reported immediately to the librarian. The library card is non-transferable; violation of the rule subjects one to disciplinary action.

    Access to the Collection

    The FEU Library maintains an open stack system. Books are arranged on the shelves according to the Library Congress Classification Scheme (LCC). Periodicals are arranged alphabetically by title. 
     

    Services

    Readers Services

    Provides direct service to the users of the library in the following sections:

    • Filipiniana Section
    • Reserve Section
    • Circulation Section
    • Periodical Section
    • General Reference Section
    • Fiction Section

    Technical Services

    • Acquires, organizes and maintains the library collection.
    • Acquisition Section
    • Cataloging Section

    Other Services

    • Photocopying Services
     
    General Borrowing Policies (For Students)

    Loan

    Students may borrow a maximum of two (2) books for a period of three (3) days; this applies to books from the Filipiniana Collection and the Circulation Section. Fiction books maybe loaned for a week subject for renewal for another week if not in demand.

    Books stamped Reserve, Reference, Periodicals, Project Papers, Maps and Vertical Files are restricted for room use only.

    Loan period for books ends one (1) week before the start of the final examinations.

    Fines

    Materials returned late are subject to overdue fine of Php 8.00/ book/day. Overdue Fine Slips are signed by the librarian before payment is made to the Accounting Office.

    Borrowers with overdue books or with outstanding obligations with the library will not be allowed to borrow unless all library accounts are settled.

    Lost Books

    A lost book while out on loan must be reported immediately to librarian.

    A student who loses a book shall either replace it with the same title or pay its current replacement value, or replace it within a week by another title to be selected by the librarian.

    Damaged Materials

    Missing pages in any borrowed book must be reported immediately to the librarian.

    Library materials damaged beyond normal usage must be replaced with the same title with (additional payment of processing cost) or paid according to the value determined by the librarian.

    Photocopying

    Photocopying of books is limited to 15 page reference

    Security Control

    Users entering the library shall be required to deposit all personal belongings, including but not limited to bags,envelopes file case and packages at the Baggage Counter located near the entrance door of the library. Bags of non-library users found to be deposited in the Baggage Counter will be sent to Discipline Office.

    Suspension of Library Privileges

    Pilferage, defacement and mutilation is covered by the FEU Student Handbook which provides for sanction.

    Users caught bringing out library materials taken without permission shall be dealt with appropriate action. Discourtesy, misconduct or any misendeavour towards library staff.

    Conduct Inside the Library

    Users are expected to conduct themselves in such a way as they will not disturb the peace and order in the library.

    Eating, sleeping, drinking, littering and the use of mobile phones are not allowed. SILENCE is the golden rule in the library.

    Guidelines for Scholars Book Usage Privilege
    • A scholar is entitled for a book usage privilege per term.
    • A scholar is issued a separate library card.
    • Scholars are entitled to loan out books on a per term basis.

    General Borrowing Policies

    • Accomplish the Associates Library Record and the book card.
    • Associates may borrow and renew a maximum of four (4) books for a period of one (1) month. Failure to return the books on the day prescribed is subject to overdue fine of Php 10.00 /book /day.
    • A student or Associate who lost a book must pay its current value or replace it with the same title and with additional processing cost as determined by the Librarian.

    Associates with overdue books or with OUSTANDING OBLIGATIONS TO THE LIBRARY WILL NOT BE CLEARED AND WILL NOT BE ALLOWED TO BORROW UNLESS ALL ACCOUNTS ARE SETTLED.

    Recent Changes:

    The Electronic Information Solutions is pleased to announce our first Destiny Installation in Metro Manila. The Far Eastern University (FEU), a long-time Athena user found that Destiny is the best upgrade option for them. This migration from Athena to Destiny was formally launched at FEU’s electronic library last June 19, 2008.

    The event was attended by the University President Dr. Lydia B. Echauz, officials, college deans, librarians and concerned staff to personally witness the benefits of the web-based software to their school.

    As an introduction, Mr. Luke Mark Odon (Library Systems-Administrator) gave some background on their former library software Athena. After which, EISI team presented the benefits of the Destiny Library Manager focusing on the real time access to the database through its OPAC (Online Public Access Catalog). It was a day full of interaction and hands-on experience among the participants as EISI team headed by Mr. Axel Cabarles (Sales Supervisor) and Mr. Pedro Tabinas (Technical Supervisor) took time to demonstrate the benefits of Destiny to FEU.(EISI, 2010)

    Problem Statement:

    The following are the problems encoutered in the FEU Library:

    On Log-in Cases:

    • Students are asked to fall in line before entering the library just to write down their names, student number, and signature for log-in purposes due to malfunctioning student database system in the library.

    Upon entering the library:

    • Guards have a standard procedure to check up students wearing a complete uniform (with id, patch, and black shoes). Students without the follwing requirements are not allowed to enter the library even if they are enrolled in the University.

    Inside the Library:

    • Students are not allowed to sleep inside the library or else you will be sent out.
    • Students’ laptops are not allowed to be plugged in because of restricted policies.
    • Books inside the library are basically insufficient for research and studying purposes.
    • Books are somewhat outdated.
    • The number of books are few for a lot ofstudents to borrow or read.

     Root Causes of the Problems:

    Present       

    Proposed

    Implementation Plan:

    Activity       Unit/Person Responsible     Target Date     Estimated Budget

  • Statement of the problem

    The following are the problems encoutered in the FEU Library:

    On Log-in Cases:

    • Students are asked to fall in line before entering the library just to write down their names, student number, and signature for log-in purposes due to malfunctioning student database system in the library.

    Upon entering the library:

    • Guards have a standard procedure to check up students wearing a complete uniform (with id, patch, and black shoes). Students without the follwing requirements are not allowed to enter the library even if they are enrolled in the University.

    Inside the Library:

    • Students are not allowed to sleep inside the library or else you will be sent out.
    • Students’ laptops are not allowed to be plugged in because of restricted policies.
    • Books inside the library are basically insufficient for research and studying purposes.
    • Books are somewhat outdated.
    • The number of books are few for a lot ofstudents to borrow or read.

    1 note

    TQM Paper requirement: Part I

    Group 3’s Quality Improvement Proposal

    Title: The Library Management System of Far Eastern University

    Background of the Study:

    Definition:

    library is a collection of sources, resources, and services, and the structure in which it is housed; it is organized for use and maintained by a public body, an institution, or a private individual. In the more traditional sense, a library is acollection of books. It can mean the collection, the building or room that houses such a collection, or both. The term “library” has itself acquired a secondary meaning: “a collection of useful material for common use,” and in this sense is used in fields such as computer sciencemathematicsstatisticselectronicsand biology.(Wikipedia, 2010)

    The FEU Library:

    The FEU Library is an academic library which serves an institution of higher learning for such a university . This type library serves two complementary purposes:

    (1) to support the school’s curriculum

    and

    (2)to support the research of the university faculty and students.

    The support of teaching requires material for class readings, and for student papers. In the past, the material for class readings, intended to supplement lectures as prescribed by the instructor, has been called reserves. In the period before electronic resources became available, the reserves were supplied as actual books or as photocopies of appropriate journal articles. Traditionally, one copy of a book was made available for each 10 students — this is practical for large classes only if paperback copies are available, and the books reused from term to term.

    Academic libraries must decide what focus they take in collecting materials since no single library can supply everything. When there are particular areas of specialization in academic libraries these are often referred to as niche collections. These collections are often the basis of a special collection department and may include original papers, artwork, and artifacts written or created by a single author or about a specific subject.

    The FEU Library Organization:

    The FEU Library has materials arranged in a specified order according to alibrary classification system, so that items may be located quickly and collections may be browsed efficiently. Some libraries have additional galleries beyond the public ones, where reference materials are stored. These reference stacks may be open to selected members of the public. Others require patrons to submit a “stack request,” which is a request for an assistant to retrieve the material from the closed stacks.

    The FEU Library is broken down into departments staffed by librarians.

    • Circulation - Handles user accounts and the loaning/returning and shelving of materials.
    • Collection Development - Orders materials and maintains materials budgets.
    • Reference - Staffs a reference desk answering user questions (using structured reference interviews), instructing users, and developing library programming. Reference may be further broken down by user groups or materials; common collections are children’s literatureyoung adult literature, and genealogy materials.
    • Technical Services - Works behind the scenes cataloguing and processing new materials and deaccessioning weeded materials.
    • Stacks Maintenance - Re-shelves materials that have been returned to the library after patron use and shelves materials that have been processed by Technical Services. Stacks Maintenance also shelf reads the material in the stacks to ensure that it is in the correct library classification order.

    The FEU Library Management System:

    Basically, tasks in library management include the planning of acquisitions (which materials the library should acquire, by purchase or otherwise), library classification of acquired materials, preservation of materials (especially rare and fragile archival materials such as manuscripts), the deaccessioning of materials, patron borrowing of materials, and developing and administering library computer systems. More long-term issues include the planning of the construction of new libraries or extensions to existing ones, and the development and implementation of outreach services and reading-enhancement services (such as adult literacy and children’s programming).

    In the past couple of years, more and more people are using the Internet to gather and retrieve data. The shift to digital libraries has greatly impacted the average person’s use of physical libraries. Between 2002 and 2004, the average American academic library saw its overall number of transactions decline approximately 2.2%. Libraries are trying to keep up with the digital world and the new generation of students that are used to having information just one click away. For example, The University of California Library System saw a 54% decline in circulation between 1991 to 2001 of 8,377,000 books to 3,832,000.

    These facts might be a consequence of the increased availability of e-resources. In 1999-2000, 105 ARL university libraries spent almost $100 million on electronic resources, which is an increase of nearly $23 million from the previous year.A 2003 report by the Open E-book Forum found that close to a million e-books had been sold in 2002, generating nearly $8 million in revenue. Another example of the shift to digital libraries can be seen in Cushing Academy’s decision to dispense with its library of printed books — more than 20,000 volumes in all — and switch over entirely to digital media resources.

    One claim to why there is a decrease in the usage of libraries stems from the observation of the research habits of undergraduate students enrolled in colleges and universities. There have been claims that college undergraduates have become more used to retrieving information from the Internet than a traditional library. As each generation becomes more in tune with the Internet, their desire to retrieve information as quickly and easily as possible has increased. There is no doubt that finding information by simply searching the Internet is much easier and faster than reading an entire book. In a survey conducted by NetLibrary, 93% of undergraduate students claimed that finding information online makes more sense to them then going to the library. Also, 75% of students surveyed claimed that they did not have enough time to go to the library and that they liked the convenience of the Internet. While the retrieving information from the Internet may be efficient and time saving than visiting a traditional library, research has shown that undergraduates are most likely searching only .03% of the entire web.The information that they are finding might be easy to retrieve and more readily available, but may not be as in depth as information from other resources such as the books available at a physical library.

    Recent Changes:

    The Electronic Information Solutions is pleased to announce our first DestinyInstallation in Metro Manila. The Far Eastern University (FEU), a long-time Athena user found that Destiny is the best upgrade option for them. This migration from Athena to Destiny was formally launched at FEU’s electronic library last June 19, 2008.

    The event was attended by the University President Dr. Lydia B. Echauz, officials, college deans, librarians and concerned staff to personally witness the benefits of the web-based software to their school.

    As an introduction, Mr. Luke Mark Odon (Library Systems-Administrator) gave some background on their former library software Athena. After which, EISI team presented the benefits of the Destiny Library Manager focusing on the real time access to the database through its OPAC (Online Public Access Catalog). It was a day full of interaction and hands-on experience among the participants as EISI team headed by Mr. Axel Cabarles (Sales Supervisor) and Mr. Pedro Tabinas (Technical Supervisor) took time to demonstrate the benefits of Destiny to FEU.

    Problem Statement:

    Root Causes of the Problems:

    Present        Proposed

    Implementation Plan:

    Activity       Unit/Person Responsible     Target Date     Estimated Budget

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